
Agentic Workforce Management
The integration of Large Language Model (LLM) agents in customer-facing channels has become increasingly crucial for modern customer service organizations. According to Gartner, by 2025, 80% of customer service and support organizations will be applying generative AI technology to improve agent productivity and customer experience.
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These AI-powered tools offer significant benefits, including enhanced efficiency, personalization, and overall customer satisfaction.

Dialed, a cutting-edge app for Workforce Management in contact centers, offers a comprehensive solution for organizations to monitor and optimize their agents' performance, including virtual conversational AI agents.
Dialed provides real-time tracking of conversations involving AI-powered chatbots, allowing supervisors to assess the quality and efficiency of these interactions. Dialed's advanced analytics capabilities enable organizations to measure key performance indicators such as conversation escalation rates, handle time, and average duration of interactions.
By leveraging these insights, managers and conversational AI designers can identify areas for improvement to enhance overall customer experience. The app's intuitive interface and robust reporting tools empower supervisors to make data-driven decisions, ultimately leading to increased productivity and customer satisfaction in the evolving landscape of AI-assisted customer service