WFM for Salesforce

Finally. An application built exclusively for Service Cloud Omni-Channel data.

Dial in your contact center.

You have the data, use it.

Tap into data in Salesforce and use it to help plan for future demand. Whether you want to track Leads, Service Appointments, Cases or custom objects.

How It Works

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Let Dialed do the hard work for you by detecting the data in your Salesforce org to suggest what work should be monitored & set your SLAs.

1. Simple Setup

Track you arrival rates of work at your preferred interval and monitor common KPIs like handle time, occupancy, shrink & idle time.

2. Monitor Arrival Rates

Plan for future demand using one of Dialed's forecasting models. Draft a forecast and collaborate with your stakeholders before publishing. Calculate FTE capacity required to meet forecasted demand.

3. Create Forecasts

Apply a published forecast and track the forecast accuracy. Get notified if online capacity does not meet forecasted capacity.

4. Track Real-Time Performance

WFM for Salesforce

You have the data, use it.

How It Works

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